Refund policy

As of the 10/04/2025 between the months of October to January we will no longer be giving refunds due to a change of mind, only store credits will be given.

We please ask of you to contact us before you write a review or post on social media. We are a small business and angry words can damage us. We are strong believers in karma and we started this business to provide affordable clothing not make huge profits and rip people off with a ridiculous return policy.

We understand children’s sizing can be so different (we are still perfecting our sizing). So if you buy something & it doesn’t fit to your liking. Please contact us & will happy to exchange. If we have the size in stock we will ALWAYS exchange it, regardless of whether it was on sale or a discounted item. You will need to contact us within 7 business days of aus post delivering our order. Shipping will need to be paid by you, which we can offer you our discounted shipping rate. All orders where shipping was paid for and no discount was used - we will pay for shipping one way.

If there is a fault with your items & you have honestly (don’t be a liar) followed all of our washing & care instructions please contact us, we take great pride in our products & do understand faults can happen. We’d hate for you to waste the item so please contact us. You will need to contact us within 7 business days when it comes to our faults.

We will not be refunding orders that 'Take to long to process' we state at THREE TIMES before you complete your order our processing times. The product processing time selection, in the product description & at checkout. We have a 5-7 business day processing time (business days as in week days, Saturday and Sunday at not business days) for clothing & a 7-14 business day for boards, 14-21 business days processing time during October/November/December. During peak season we reserve the right to increase the processing times after you order. We rarely go over this time frame but unfortunately have customers who expect us to process orders like we are amazon - this is not possible. We are a micro small business who have small children under our feet, it's only two people who run everything - we do not have staff or a village to help us. We truly appreciate your patience as this business is the only income we receive to provide for our family.

Processing times & shipping times are COMPLETELY two different things. Processing times is the time it takes us to post/make/pack your order, shipping times are how long it takes our shipping courier. Paying for express shipping only makes your shipping faster, it DOES NOT make your order be sent out faster, it does not put you at the front of the cue.

Returns

We will accept requests to cancel and refund orders that go over the processing times. Just ask and we will honour it. Just make sure you count it in business days.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, have tags still attached and not have been worn or washed.

Several types of goods are exempt from being returned. For hygienic reasons, hosiery, undergarments, swimwear, teethers, or earrings cannot be returned.

Additional non-returnable items:

- Balance boards used in any way

- Balance boards ‘taking too long’ but still within our processing times, we state 3 times our processing times

- Gift cards

- Items on sale, bought from our 'EPIC 20%+ off bargains' collection and items bought with a discount code over 15%.
- Custom or personalised orders
- Discontinued or seconds stock, this includes sample items or faulty

To complete your return, we require a receipt or proof of purchase.

No refunds are given if a parcel is posted back to us due to incorrect information entered by you, you failure to collect your parcel or refusal of payment of customs fee and you will need to pay for shipping again to receive your item.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery, t&c apply.

Please refer to our shipping policy regarding lost/missing or damaged orders.

The below information was added from our shipping policy to here on the 29/8/23

(Please note it is your responsibility to ensure you are home when your delivery arrives or to pick up the parcel from the post office. We only recommend you do not select Authority to leave and pay the additional fee for signature as we will not be held responsible if your parcel goes missing. We will not be held liable and do not offer refunds for late parcels, damaged parcels or missing parcels. If a parcel is returned to us, you will have to pay the additional delivery fee, refunds will not be accepted. If Australia Post admits fault we are ensure you either receive a store credit or we will resend you your order)

Refunds (if applicable)

We do not offer full refunds for change of mind, however we are happy to offer store credits.

We will not refund items made on a preorder that have not been sent yet, only store credits (we will offer refunds/returns if you receive them and are faulty or you need a size change). Delays in preorders is common and reserve the right to have a 2-3 week buffer on arrival date.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds that are due to no faults will obtain a minimum $5 restock fee plus any transaction fees we where charged. Did you know that any fees we have to pay don't get refunded back to us? If you received free shipping for your order & we will minus the shipping cost for the item that was sent to you. Shipping fees are never refunded.

Refunds take a minimum of 7 business days to process.

We will not be giving you a refund if you fail to read the product description properly. We do our best to include all information as possible.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at barefootandsaltyaus@outlook.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale and discounted items cannot be refunded. It’s bought using a 10% discount code are still qualified for exchanges or returns.

Exchanges (if applicable)

It is your responsibility to ensure you have ordered the correct item. We cannot be held responsible for you thinking you ordered something else. We will pack what is sent you in a confirmation email, it is your responsibility to check your chart at checkout & your confirmation email. You wouldn’t put something in your shopping trolley without checking same goes with online orders. We will happily exchange wrongly ordered items but you need to contact us within 48hrs of receiving your order & pay for postage.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at barefootandsaltyaus@outlook.com to receive our postage details.

We understand that purchasing clothing online for children is hard so we try to be as accurate as possible in our sizing descriptions, measurement charts and details. It is not our fault if you don't read the product description. We ask that if you are trying something on your child that you take care not to mark or damage the item so that we may assist you in a possible exchange. Please note we will only accept an exchange on incorrect sizing if it a lines with our return policy and you must contact us within 48 hours of receiving the product.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, please email us at barefootandsaltyaus@outlook.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.